Pittsburgh, PA

Client Delivery Representative (CDR) oversees a project from the initial phase of reviewing client requirements to the final stages of production and distribution. The CDR acts as the internal manager of information and the central point of contact on managed print services projects, promotional product requests, and outsourced requests. The CDR evaluates the scope of each project and manages the efficient progress of creative work through the firm, from briefing through production of files, development, proofing/quality control and press checking to delivery. The Client Delivery Representative is the frontline with clients, prospects, vendors and team members to facilitate the solving of client challenges and to ensure projects run accurately and smoothly through the project lifecycle.

  • Job Type: Full-Time Employee
  • Years of Experience: 2+ Years
  • Education Level: Bachelor’s Degree
  • Career Level: Entry Level-Experienced

Essential Duties & Responsibilities

  • Management of incoming estimates and job request either by a client or Sales Representative.
  • Management of projects that are completely or partially outsourced to other print vendors.
  • Obtain and evaluate all relevant information to handle inquiries and orders.
  • Ensure timely and successful delivery of projects according to customer specifications. ​
  • Identify and support new business development within existing clients.
  • Provide recommendations on promotional and outsourced products to meet client specs.
  • Act as the point of contact and communicate project status to all participants, keeping in close contact with key project members, vendors, and decision makers throughout each project.
  • Develop and maintain strong customer relationships. ​
  • Assist in developing strategy, proposals and presentations for prospective clients.
  • Create and maintain comprehensive project documentation, plans, reports, and timelines.
  • Communicate and coordinate with internal departments, following process and procedure.
  • Follow up on customer interactions and resolve customer related issues.
  • Develop weekly status reports to detail activity and identify and monitor trends.
  • Ensure standards and requirements are met through conducting quality assurance tests.
  • Follow up on customer interactions and resolve customer related issues.
  • Establish, evaluate and lead change to initiate and identify process improvements.
  • Identify new opportunities to provide products and services to existing customers. ​

Qualifications/Skills

  • Experience with Microsoft Customer Manager or other CRM system
  • Excellent verbal and written communication and interpersonal skills
  • Possess a friendly, positive, high energy, can-do attitude
  • Commitment to continuous process improvement and ability to solve problems creatively
  • Ability to effectively manage multiple projects with strict deadlines
  • Ability to manage time effectively
  • Self-starter and goal oriented
  • Able to work in an entrepreneurial environment
  • Proficient in MS Word, Excel, Outlook, LinkedIn
  • Exposure to a range of different systems/be adaptable to work in multiple environments
  • Knowledge of printing is a plus - good judgment in color, design and print quality.

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