Ditto is seeking a proactive and relationship-driven Account & Client Success Coordinator to support client retention, account growth, and overall customer satisfaction.
This role serves as a primary point of contact for assigned accounts while coordinating internally with operations, production, development, and leadership teams to ensure exceptional service delivery and long-term client success.
The ideal candidate is highly organized, customer-focused, and comfortable balancing account management, client communication, project coordination, and business development support in a fast-paced environment.
Essential Duties & Responsibilities
Account Management & Client Success
- Serve as the primary point of contact for assigned client accounts
- Build and maintain strong client relationships to support retention and growth
- Conduct regular client follow-ups, status updates, and business review coordination
- Ensure client requests, projects, and deliverables are completed accurately and on time
- Monitor client activity and identify opportunities for additional products and services
- Maintain accurate account documentation, project notes, and CRM updates
- Address client concerns proactively and coordinate issue resolution with internal teams
Business Development Support
- Support prospecting, pipeline development, and customer nurture initiatives
- Assist with preparing proposals, estimates, presentations, and onboarding materials
- Collaborate with leadership on customer growth campaigns and outreach efforts
- Support email marketing, social media, and client communication initiatives
- Represent Ditto professionally during client meetings, networking events, and trade shows
Project Coordination & Internal Collaboration
- Coordinate timelines, approvals, and communication between clients and internal teams
- Work closely with Client Delivery, Production, Development, and Accounting departments
- Assist in managing project schedules and status updates throughout the project lifecycle
- Ensure projects align with client expectations, timelines, and budgets
- Support process improvement initiatives and operational efficiencies
- Use SAGE to research promotional products, generate quotes, create purchase orders, and track the status of promotional projects.
- Manage specialty print and promotional product sourcing, following documented processes and ensuring accurate data entry in DASH.
- Collaborate with leadership to define revenue benchmarks, monitor revenue reporting, and support growth goals.
- Maintain vendor relationships by reviewing credentials, guidelines, and fee structures, and synchronize vendor data with Ditto’s CRM.
Client Relationship Management
- Build and nurture strong client relationships to support retention and growth.
- Provide exceptional customer service by ensuring all deliverables meet or exceed client expectations.
- Support client growth initiatives through targeted follow-ups and nurture campaigns, with less emphasis on analytics or growth strategy development.
Qualifications/Skills
- 1-2 years of relevant experience in print production, promotional products, or project coordination.
- Strong organizational skills with the ability to multi-task and prioritize effectively.
- High energy, flexibility, and a solutions driven mindset.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and familiarity with Jira, DASH, SAGE, and MOQ1.
- Client-focused with a positive, solutions-driven mindset
- Detail‑oriented, with a focus on producing error-free, high-quality work.
- Ability to work independently and as part of a cross-functional team.
- Proactive problem solver with initiative to address challenges quickly.
- Strong interpersonal skills to build relationships with clients, vendors, and internal teams.
- Commitment to following Ditto’s Client Delivery SOPs and Corporate Governance policies.
