Project Lead

  • Oversees a project from the initial phase of reviewing client requirements to the final stages of production and distribution.
  • Acts as the internal manager of information and the central point of contact on all promo and designated print and web projects for specific clients.
  • Evaluates the scope of each project and manages the efficient progress of deliverables through the organization.
  • Serves as the frontline communicator with clients, prospects, vendors, and team members to facilitate the solving of client challenges and to ensure projects run accurately and smoothly through the project lifecycle.
    • Internally works with and supports graphic designers, development, production, accounting, business development and management.
    • Externally works with clients and vendors to establish accounts, develop estimates, create schedules, competitively bid jobs, select vendors, manage all necessary approvals, and ensure quality control.
  • Consistently follows established department policies and procedures including communicating via appropriate channels such as DASH, Jira, SAGE, without reminders from management and proactively identifies and communicates opportunities for process improvements.
  • Identifies new avenues to promote Ditto’s services to increase client and prospect awareness.
  • Identifies new opportunities to provide products and services to existing customers.
  • Develops strategies, proposals and presentations for clients and prospective clients.
  • Ensures that all creative marketing/promotional/packaging art materials are developed and delivered in a timely and accurate manner.
  • Maintains a dashboard for reporting on progress toward revenue benchmarks.

Essential Duties & Responsibilities

  • Serve as the key contact for all matters related to promotional products and assigned accounts.
  • Develop relationships with new customers and grow relationships with existing customers.
  • Manage projects from initiation to completion:
    • Manage incoming requests from the client or Ditto Leadership to gather requirements and ensure appropriate costing and estimating.
    • Define with client the project’s strategy, goals, and objectives clearly in each DASH Order.
    • Direct project work and coordinate with internal departments while following process and procedure.
    • Act as the point of contact and communicate project status, keeping key project members informed throughout the project.
    • Develop weekly status reports, gather reporting, and identify trending metrics.
    • Create and maintain comprehensive project documentation and timelines.
    • Ensure that clients’ needs are met as projects evolve.
    • Ensure the DASH order is up to date and reflects the evolving requirements.
    • Ensure timely and successful delivery of projects according to customer specifications.
  • Follow up on customer interactions and resolve customer related issues.
  • Support other departments and functions as applicable. This includes but is not limited to:
    • Digital Production activities such as:
      • Preparation of electronic files for digital print and print on demand.
      • Ensure all graphic elements are consistent and meet quality standards across all production files.
      • Send print ready files to the appropriate production printer.
      • Perform proof quality checks.
    • Performing miscellaneous job-related duties as assigned

Qualifications/Skills

  • Job Type: Full Time Employee
  • Education Level: Bachelor’s Degree
  • Career Level: Experienced
  • Excellent knowledge of printing processes and color retouching a must- good judgment in color, design and print quality
  • Understanding of web fundamentals and best practices
  • Ability to effectively manage multiple projects with strict deadlines.
  • Ability to produce error-free work.
  • Commitment to continuous process improvement initiatives and ability to solve problems creatively.
  • Highly motivated and high level of initiative; inspires confidence to work independently and in support of department goals and business objectives.