Essential Duties & Responsibilities
- Serve as the key contact for all matters related to promotional products and assigned accounts.
- Develop relationships with new customers and grow relationships with existing customers.
- Manage projects from initiation to completion:
- Manage incoming requests from the client or Ditto Leadership to gather requirements and ensure appropriate costing and estimating.
- Define with client the project’s strategy, goals, and objectives clearly in each DASH Order.
- Direct project work and coordinate with internal departments while following process and procedure.
- Act as the point of contact and communicate project status, keeping key project members informed throughout the project.
- Develop weekly status reports, gather reporting, and identify trending metrics.
- Create and maintain comprehensive project documentation and timelines.
- Ensure that clients’ needs are met as projects evolve.
- Ensure the DASH order is up to date and reflects the evolving requirements.
- Ensure timely and successful delivery of projects according to customer specifications.
- Follow up on customer interactions and resolve customer related issues.
- Support other departments and functions as applicable. This includes but is not limited to:
- Digital Production activities such as:
- Preparation of electronic files for digital print and print on demand.
- Ensure all graphic elements are consistent and meet quality standards across all production files.
- Send print ready files to the appropriate production printer.
- Perform proof quality checks.
- Performing miscellaneous job-related duties as assigned
- Digital Production activities such as:
Qualifications/Skills
- Job Type: Full Time Employee
- Education Level: Bachelor’s Degree
- Career Level: Experienced
- Excellent knowledge of printing processes and color retouching a must- good judgment in color, design and print quality
- Understanding of web fundamentals and best practices
- Ability to effectively manage multiple projects with strict deadlines.
- Ability to produce error-free work.
- Commitment to continuous process improvement initiatives and ability to solve problems creatively.
- Highly motivated and high level of initiative; inspires confidence to work independently and in support of department goals and business objectives.